Customer Coordinator · 5 years

Sara Mahmoud

Born in Hurghada, coordinating for us since 2021. Handles every enquiry and builds the itineraries — family trips a speciality. Reachable on WhatsApp throughout your stay.

Languages: English · Arabic · Hungarian
Works across: Customer support, booking coordination, family trips
Based in: Hurghada
From: Hurghada, born 1995

Background

How Sara got here

Sara was born in Hurghada — Turkish father, Egyptian mother. She started learning Hungarian in 2019 after getting to know a Hungarian family she ended up helping find their way around the city day after day.

Since 2021 she has been the team's customer coordinator: the emails, the WhatsApp messages and the phone calls all land with her. She is usually the first person a guest speaks to, and she is the one who reads our Hungarian copy before it goes live.

Family trips are her speciality. She knows exactly which excursion works with a small child, which one has a physically demanding stretch in the middle, and how to rearrange a day so nobody is exhausted by lunchtime.

She stays reachable while you are in Egypt, not just while you are booking.

One more thing: Sara read her way through Anna Karenina in Hungarian translation, purely to get a feel for how the language works in literature.

On your trip

What Sara actually does

▸ Answers the enquiry form, the WhatsApp messages and the emails — usually the first person you speak to
▸ Builds the itinerary around your dates, your hotel and how much you actually want to do
▸ Knows which trips work with small children and which ones quietly do not
▸ Stays reachable while you are in Egypt, not just while you are booking