Terms of Service

1. About these terms

These terms of service ("Terms") govern your use of the website ohyestours.com and the tour services provided by Oh Yes Tours, registered in the Netherlands (the "Company", "we", "us"). By inquiring about, booking, or participating in a tour, you ("Customer") agree to these Terms.

2. Our services

We organize private guided tours in Egypt, including but not limited to: day-trips to the Pyramids of Giza, Luxor, Karnak; Red Sea snorkeling and diving excursions from Hurghada, Sharm El Sheikh, and Marsa Alam; multi-day Nile cruises; desert safaris.

All tours are operated by licensed Egyptian guides and drivers on the ground in Egypt. We act as both the principal organizer and operator.

3. Booking process

Bookings begin with an inquiry via our website form, WhatsApp, or email. We respond with a personalized itinerary and fixed total price within 24 hours. The booking is confirmed when you reply to confirm in writing (email or WhatsApp).

No upfront payment is required for single-day tours. Multi-day packages and Nile cruises may require a partial deposit to secure cabin or accommodation reservations.

4. Prices, payment, and currency

All prices are quoted in EUR ("from €X per person"). The starting price is indicative; the final fixed price is provided in your personalized itinerary based on group size, dates, and inclusions. Payment is accepted in EUR or USD cash, or by major credit card on tours over €500.

Payment for single-day tours is due in cash to your guide at the start or end of the tour. Multi-day packages are paid at the start of each segment unless otherwise agreed.

5. Cancellation and refunds

Single-day tours: Free cancellation up to 48 hours before the scheduled start time. Cancellations within 48 hours: 50% of the tour price may be charged, at our discretion.

Multi-day packages: Cancellation policy depends on the specific package and any third-party reservations (Nile cruise cabins, domestic flights). Any deposit collected may be non-refundable. Specific terms are provided in your itinerary confirmation.

Refunds for cancellations initiated by us (e.g., guide illness, weather emergency, flight cancellation) are 100%, or we offer a free reschedule at your discretion.

6. Force majeure

Neither party is liable for failure to perform due to events outside reasonable control, including but not limited to: natural disasters, war, civil unrest, pandemics, government travel restrictions, airport closures, or transport strikes. In such cases, we offer rescheduling or refund of any amounts already paid.

7. Safety and conduct

All tours follow Egyptian Ministry of Tourism safety standards. You agree to follow your guide's instructions during the tour, particularly regarding security, photography restrictions (military and religious sites), and physical activities (snorkeling, hiking, animal interactions).

The Company reserves the right to terminate participation without refund if the Customer's behavior poses a safety risk to themselves, the group, the guide, or third parties.

8. Travel insurance and health

We strongly recommend valid travel insurance covering medical emergencies, trip cancellation, and personal liability. The Company does not provide medical insurance. Customers are responsible for ensuring their own visa, passport validity, and any necessary vaccinations.

9. Limitation of liability

Our total liability for any claim arising from a tour is limited to the amount paid for that tour. We are not liable for indirect, incidental, or consequential damages, including but not limited to: lost luggage, missed flights connecting to or from our service, or third-party hotel issues.

10. Intellectual property

All content on ohyestours.com — text, photographs, videos, design — is the property of Oh Yes Tours or used under license. Reproduction without written permission is prohibited.

11. Privacy

Our handling of personal data is described in our Privacy Policy.

12. Jurisdiction and disputes

These Terms are governed by the laws of the Netherlands. Any dispute that cannot be resolved through good-faith communication shall be resolved by the competent courts of the Netherlands. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Changes to these terms

We may update these Terms occasionally to reflect changes in our operations or applicable law. The current version with "Last updated" date is always available on this page.

14. Contact

Questions about these Terms? Contact us at info@ohyestours.com or via the contact form on our website.

Oh Yes Tours
The Netherlands (EU legal entity)
Operations: El Hadaba, Hurghada, Egypt